• Do you offer customization?

    Yes, we offer customization for moulds. Please email us the required details for the customisation you are interested in and we will work on it with our team and provide you with the time period required and the corresponding costing. Upon your approval, we will be glad to get started.

  • What happens to my money deducted from my debit card/credit card/Net Banking for an unsuccessful order?

    If your card is debited and no order placed, no need to panic at all! Please check your bank/credit card account, as if the money is debited on a failed transaction, it will be rolled back into your account within 7 business days. The time taken can vary from bank to bank and we, unfortunately, won’t be able to expedite this. Please contact your bank for updates.

    If the transaction is successful and the money has been credited to our account we would initiate a refund within 3 days of your request.

  • What are the customer care working Hours?

    We are available from 10:30 AM to 6:00 PM Monday to Friday.

  • What Payment methods are accepted at Theara.in?

    We accept Master/Visa credit cards and all major Debit Cards. We also have an option of net banking and Cash on Delivery on selective orders for our customers. Would want to highlight we use a very secured Gateway from CCAvenue.

  • How can I get in touch with Customer Care?

    Please contact us at +91-8105888650 between 10:30 AM to 6:00 PM (Monday – Friday) or email us at sales@theara.in

  • Do you have any loyalty program?

    We are excited to announce that we are working on a loyalty program to be launched soon.

  • Can I club two discount/promotion codes?

    No, our customers can’t club two discount/promotion codes in the single order.

  • The offer I saw is no longer visible?

    We keep running the time-bound offers and promotions periodically. Hence, there might be a possibility that the offer you saw has ended.

  • What are the ongoing offers/ promotions on your website?

    To provide the best ever shopping experience to our customers, we keep on updating our offers from time to time which will be updated on our home page.

  • How do I track my package?

    You can track your order by using the “Track” button on our pages. You will also receive an email notification when your order is dispatched from our location and through various stages of the transit process.

  • I want to change the shipping address of the order as I am relocating to a different location?

    You can surely request for a change in Shipping Address till the item is not shipped from our end. In case of any such requirement, please get in touch with our Customer Care team and we shall be more than happy to assist you in the best possible manner.

  • Can the delivery be rescheduled if I am unable to collect my order?

    Yes, the delivery may be rescheduled up to a limited duration but the same will depend on the feasibility at the Courier’s end. You can directly touch base with your local Courier office to get the needful done.

  • I have placed an order but I haven’t received any Order Confirmation Email. Why?

    An Order Confirmation Email gets triggered instantly from our system on receipt of Payment against an Order. In case the payment is through from your end and still, you have not received the Order Confirmation Mail, there might be some technical glitch. It happens in a very rare instance.

    You may always log in to your account on the website and check the status of the order placed by you. In case you still find any discrepancy, please get in touch with our Customer Care team and we shall be more than happy to assist you in the best possible manner.

  • I have placed an order when will I receive it?

    Orders once placed usually get delivered with 6-8 working days for most of the items. Also, delivery time may vary depending on factors like exact location, items in the order, mode of
    shipping chosen etc. Rest assured, our customers are updated in a timely fashion about the status of dispatch. You can always track your order from the tracking button on our website.

  • Do you take orders over Phone?

    We are happy to assist you in taking orders over the phone orders. Please call us on +91-8105888650 in between Monday – Friday (10:30 AM – 6:00 PM)

  • How and when can I cancel my order?

    You can cancel an order within 24 hours of placing the order. For further details please refer to our Cancellation Policy.

  • How do I place an order?

    Select the desired item Add the item to shopping bag Login with your account details Enter the shipping address Click proceed to checkout option and select the payment mode to proceed with the payment. On successful order placement order id will be generated and you will receive an order confirmation email.

  • Can I get additional discounts?

    We keep running online offers and deals at regular intervals. Kindly check our home page for relevant offers at that point of time

  • Do you have a retail presence?

    We are always a click away on your mobile or laptop. However, if you want to visit us please feel free to drop by at AMAR ENTERPRISES NO.12/2, ASHWATHKATTE MAIN ROAD, KASTURIBA NAGAR, MYSORE ROAD, INDIA, BANGALORE, KARNATAKA-560026 . We are more than happy to meet you here. You can find us on the google map from our contact us